Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“the customer,” “you”) and GelCity (“we,” “us,” “our,” “the Company”) governing your use of our website (the “Site”), any sessions booked, and all related services. By accessing the Site, booking and/or attending a session, or otherwise engaging with us, you agree to be bound by these Terms. If you do not agree, you must not use the Site or purchase our products.

Age Restrictions

Participants must be at least eighteen (18) years old to book a session, either online or in person. By making a booking, you confirm that you meet this requirement.

We reserve the right to request photo identification to verify age. Bookings may be cancelled or refused if age cannot be confirmed beyond reasonable doubt.

Under Queensland law, gel blasters
are classified as toys and may be owned or used by individuals under 18, subject to safety guidelines. Minors are welcome to participate in sessions provided they are accompanied by an adult (18+).

Minimum age to play is 6.

A waiver form must be completed for each participant (adult or minor). For minors, the waiver must be completed and signed by a parent or legal guardian.

No participant will be allowed to play without a completed and signed waiver form.

Pricing, Payment and Billing

Prices are displayed in Australian dollars (AUD) and are subject to change without notice. All prices are inclusive of GST where applicable.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

You agree to provide accurate, current, and complete billing and account information. By submitting payment details, you authorise us to charge
the applicable amount to your chosen method of payment. If your payment is
declined or reverted for any reason, we reserve the right to suspend, delay or
cancel your order.

We are not responsible for currency conversion fees, bank charges, or third-party payment provider errors. For issues regarding these issues, please contact your financial provider/Bank or the third-party payment provider.

Third-Party Services and Links

Our Site may contain links to third-party websites or provide access to third-party tools or services such as alternative payment options. We do not control, endorse, or accept responsibility for third-party content, products, or services. Use of third-party services is at your own risk and subject to their terms.

If you are having trouble with a third-party service available on our website please contact said provider for issues.

Limitation of Liability

To the fullest extent permitted by law, Command Elite Hobbies is not liable for any direct, indirect, incidental, punitive, or consequential damages arising from:

  • the purchase, use, misuse, or illegal possession of products;
  • Delivery/order processing delays, delivery failures, Theft, or loss
    in transit;
  • unauthorised access to your account or data;
  • reliance on Site information which may be inaccurate or outdated.

Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits rights under the Australian Consumer Law that cannot be excluded by contract.

Indemnification

You agree to indemnify and hold harmless Command Elite Hobbies, its directors, employees, and affiliates against any claims, damages, liabilities, or expenses (including legal fees) arising out of your breach of these Terms or misuse of our products.

Refunds

All ticket purchases are non-refundable. For full Refund details, please visit our Ticketing & Refund Policy page.

Privacy

PERSONAL INFORMATION WE COLLECT

Whenyou visit the Site, we automatically collect certain information about your
device, including information about your web browser, IP address, time zone,
and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this
automatically collected information as “Device Information”.

For full Privacy details please visit our Privacy Policy page.

By accessing and using this site, you agree to comply with our Session Rules and Guidelines, which are available both here and on-site.